Where do I stay at the Resort?
Each Resort is different. Staff normally stay in staff quarters on site or in accommodation very close to the Resort. The accommodation is normally shared by a small group with individual bedrooms. There will normally be living and cooking facilities as well as a shared or private bathroom. We consider accommodation at least as good as you may experience at university - it isnt as high a standard as the hotels itself, but the quality is good.
Is there a cost for accommodation?
This will depend on the Resort you will be placed at. On average, the cost of accommodation tends to be around $100 per week. This is either taken from your salary each month or you pay this directly to your host.
Where are the Resorts located?
We work with Resorts in various locations across America. Many of our larger Resorts are located in more isolated areas, as they require a lot of land and space for their facilities. This can mean that the closest town or village may be 30 minutes away. But don't let this put you off, each Resort has fantastic facilities, and most Resorts will allow you to use these facilities on your time off. We also work with some Resorts that are slightly more central, and may be closer to towns nearby.
Are meals included?
Prepaid or substituted meals will depend on the Resort that hires you. Normally, if you are working a shift you will either receive a free meal voucher or a staff discount. Some Resorts will set out a free dinner or lunch and some will give you an amount of money per week for you to spend as you choose. There will be a lot of food places on site.
How much will I earn?
Before you fly, you will be informed how much you will earn, per hour, based on a 32 hour week. This is considered a 'minimum guarantee' that each employer must provide. Most Resorts will give you the option to work more hours, either in your role or help in other areas. Naturally, the more hours you work, the more money you will earn. As America has a very large tipping culture, it is likely you will be earning tips from guests on a daily basis, particularly when you work during US holidays, such as Labor Day and Independence Day.
Do I get a uniform?
You will be supplied with a uniform when you arrive, however some Resorts may request you to bring certain clothing such as shorts or trousers.
How is a Resort different from a Hotel?
A Resort offers much more than a typical hotel. Usually, guests choose a Resort for relaxation or recreation. All of the Resorts we work with have a prestigious rating, and have fantastic facilities.
Will I get to work at a 5* Resort?
We work with a wide variety of Resorts, each with different star ratings and things to offer you. We work mainly with 4* and 5* Resorts, however we do also work with some 3* Resorts. Most of the 3* Resorts we work with offer something special, such as specializing in White Water Rafting and Outdoor Activities, so they are more quirky than our 5* Resorts. Whatever star rated Resort you work at, they are all fantastic Resorts that we believe you will have an incredible experience with.
Do I get time off?
Of course! You will usually work 32 hours per week. Beyond these hours, your time is yours. Many Resorts allow you to use their fantastic facilities during your down time. While many Resorts are typically outside of cities, there will be plenty to do on your time off.